FAQs

Melinda Heryford Practice Management Consulting is an experienced business management consulting company that specializes specifically in the challenges associated with running a small to medium business.

Since 1986, Melinda and her team have been providing coaching and consulting services to business owners and their teams employing practical experience and innovative solutions to help each company adapt to the challenges of running a modern-day organization.

Melinda has a master’s degree in business management from UC Davis, with early experience in family business. Over the past three decades, Melinda has transformed businesses at all different stages to:

  • Address lost customers
  • Boost revenue
  • Increase team happiness and engagement
  • Get paid for what you do
  • Improve communication
  • Increase profit

“My expertise is to employ practical experience as well as innovative strategies to help businesses deal successfully with today’s industry challenges, specializing in professional development with an emphasis on elevating business profits by engaging people.”  

 

Client Real World Challenges

  • Are you tired of schedule changes and the loss in production? Is the inconsistency of your schedule affecting your mood and the overall mood at the office?
  • Are you worried about the loss of production in hygiene?
  • Are you having a hard time balancing day-to-day delivery of care, training new team members, ensuring the schedule is optimized, and your collections are in sync with your production?
  • Do you find yourself in the rat race of buying expensive technology and being concerned about making the payments?
  • Are insurance adjustments eating away at your profits?
  • Are you worried about not having enough cash flow, money for raises, savings for retirement, …?
  • Are you tired of continually working hard and not seeing a gain in your bank account?
  • Do you dread going to work in the morning only to find an unhappy team when you arrive at the office?

Our Prime Practice Management System™  is composed of 3 programs structured to tackle these Real World challenges:

Complete Care – VIP Total Access          Kick Start – Fast Track  Program         Virtual MM High Impact Team Training

 

Trusted by over 200 entrepreneurs and business professionals, Melinda encourages small business owners to seek help when they’re ready, as no one should have to manage their practice alone. Melinda Heryford has over 30 years of experience in Practice Management Consulting. Together, with her team, she can offer your small business or dental practice solutions that match not only your business’s needs, but also your own.

Whether it’s boosting team productivity and engagement, reducing costs, improving cash flow, restructuring your practice, or something else, Melinda and her team are ready to help when you need us.

The best way to determine if we’re a good fit is to CONTACT US, and let’s simply talk about where you are and where you’re hoping to go.

You’ve got your talents. We’ve got ours. Let’s match up and make sure that you’re moving forward with momentum at a pace that is right for you.

 

Frequently Asked Questions

How do you define success Melinda?

Businesses succeed and flourish when they have a proactive plan and a cohesive team aligned and working together efficiently and effectively to meet the plan objectives. Dental offices are service organizations, and service organizations improve the bottom line by having an energized, qualified, and satisfied staff who is proactively working the growth plan together.

 

How long have you been doing what you do and how did you get to be a Management Consultant/Coach/Mentor?

To answer this question, it’s probably best that I share with you a defining moment and the resulting “compelling story” that brought me to where I am today; coaching people like you on exactly what to do to manage their practice.

 

Who are your clients exactly?

I work with people just like you in business and private practice who are very good at what they do; conscientious, successful practitioners/entrepreneurs committed to their profession.

 

What happens if you have not yet worked with my industry?

I have clocked over 11000 hours working with business owners in a wide scope of private practices and “independent” industries.

 

How are you different from other “business coaches”?

What separates my service from other management coaches is a laser focus approach.

 

What type of personality do you work best with and what is expected of me?

I work best with owners who have clarity about what they want and take responsibility for their strengths and weaknesses. These are owners who are determined to achieve the new operating state and are eager to get coached and follow through with the customized coaching advice.

 

For what type of business owner are your systems NOT going to work?

Please know that I’m very selective and I cherry-pick my clients; choosing to (gently) turn away people who aren’t well suited for my programs and who won’t get the results they are looking to achieve. (It would not be fair to them.)

 

What are your coaching programs like?

My programs are personal, implemented with your partnership and your leadership team’s partnership. 

 

What types of Services do you provide?

We have 2 major offerings that will help propel your business in the right strategic direction: 

The Prime Practice Management System™ and The Prime Performance Management System™

 

What is The Prime Practice Management System™, can you provide more details on it?

The Prime Practice Management System™ was designed to establish the practice in the optimal position of Prime.  Prime, defined by Dr. Ichak Adizes, is the ideal business life-cycle stage that every company should strive to land on for as long as possible. 

 

What is The Prime Performance Management System™ and what does it include?

The Prime Performance Management System™ is a comprehensive package covering the full range of management systems to deliver consistency and predictable results. It is a complete management and leadership program with clearly defined processes designed to achieve exceptional business results.

 

What results can I expect from The Prime Performance Management System™ ?

Implementing your Management Model with well-defined and discipline-based systems give us business predictability.  We focus on the CORE elements of an integrated Business Management Model which when operating together, enable the business leaders to realize a significant increase in efficiency and effectiveness. What makes it so effective is the comprehensive integration of the top business practices. These are the steps of the management system that I’ve adapted after working with thousands of independent business owners over the last 30+ years to help them manage and continually growth their practice.

 

How quickly can I expect results from the The Prime Performance Management System™ ?

Obviously, this depends on how long you’ve been in business and how much time you dedicate to the assignments we give you. That said, virtually all clients see results within the first six weeks based on full team commitment to application of the systems. Full team member accountability will show results in the form of more revenue, new patients, patient retainment, and positive referrals from these clients.

 

How can I feel comfortable that I will get growth in record time from the The Prime Performance Management System™ ?

With your ability to clarify your vision and rally your leadership team to execute The Prime Performance Management System™, business results happen efficiently and consistently.

 

Will I recover the investment I put into the The Prime Performance Management System™ ?

These systems are proven to secure a more productive schedule and add more money to the bottom line. With only a few more patients signing on for additional services, you will have covered your investment in one month.

 

How will we work together to implement the The Prime Performance Management System™ ?

Regularly scheduled meetings, leadership engagement, targeted action planning and accountability-based execution of the action plan.

 

What is the duration of The Prime Performance Management System™ ?

The typical duration is 6-18 months.  Some owners chose to do a à la carte system which can be designed as the need arises.

 

Do clients ever re-up with you?

Many high performing clients choose to sign up for a month-to-month program and then end up re-upping every year. They find it helpful because it commits them to growth over time and one ingredient for that consistent growth, they believe, comes from routine coaching, meeting regularly and inspiring and holding people accountable to the vision.

 

Where can I find feedback from some of your former clients on their exeperience working with you?

Please go to the Client Testimonials page and read them. See which ones you feel drawn to, either because the person has gotten the results you are looking to achieve, or perhaps that person is in a similar spot. 

 

Do you accept Credit Cards?

Yes – we accept Credit Cards.

 

I have a family and a busy life. Although I want more growth badly, I have little time to spare. How much time do I need?

I understand.  You are busy providing services, there is little time to lead the team.  When owners decide to develop their practice and team, we identify the goals and determine the GAPS between what is happening today and what they desire.  There is time set aside weekly (within the defined schedule, typically) for team development.  We establish a meeting management system that supports training on new skills and reinforces accountability of current processes.  This process supports and sustains the future of your business.

 

How can I learn more about your programs to find out what would work best for me?

If you have any questions, just visit the GET IN TOUCH page to send me an email or book a complimentary call with me. I will be happy to walk you through the different options to see which one will be the very best for you. I can’t wait to see you succeed and am honored to be the one to help you. Let’s get going!